Privacy Policy
RSC Diesels Last updated: May 2026
Our Commitment to Your Privacy
RSC Diesels is committed to protecting the privacy of our customers, suppliers, and website visitors. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Who We Are
RSC Diesels is a heavy commercial diesel service and repair business based in Cairns, North Queensland. We provide fleet servicing, engine diagnostics, Certificate of Inspection (COI), authorised parts, and related services to commercial operators across the region.
What Information We Collect
We may collect the following types of personal information:
- Your name
- Business name and ABN
- Phone number
- Email address
- Postal or street address
- Vehicle details relevant to servicing or inspection
- Payment information (processed securely and not retained)
- Any other information you provide when making a booking or enquiry
How We Collect Your Information
We collect personal information in the following ways:
- When you submit a booking request or enquiry through our website
- When you contact us by phone or email
- When you visit our workshop in person
- When you apply for a trade or credit account
- Through cookies and analytics tools when you browse our website (see Cookies section below)
Why We Collect Your Information
We use your personal information to:
- Process and manage service bookings and inspections
- Respond to enquiries and provide quotes
- Send service reminders and relevant communications
- Process parts orders and account applications
- Improve our website and services
- Meet our legal and regulatory obligations
We will not use your information for any purpose that is unrelated to the above without your consent.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Our staff and contractors who need it to deliver our services
- Vehicle manufacturers or authorised dealers where required for warranty or authorised repair purposes
- Government or regulatory bodies where required by law
- Payment processors, solely for the purpose of completing transactions
Data Storage and Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
Cookies and Website Analytics
Our website may use cookies and third-party analytics tools such as Google Analytics to help us understand how visitors use our site. This information is collected in aggregate and does not identify you personally. You can disable cookies through your browser settings at any time.
Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
For any privacy-related questions, requests, or complaints, please get in touch:
RSC Diesels Phone: (07) 4069 4660 Email: [email protected]
This policy may be updated from time to time. The current version will always be available on our website.